Q   Maximum drive capacity.

o    This product can handle SATA drives up to 3TB in capacity.

Q   What is the maximum transfer rate for SATA interface?

o    The SATA transfer rate will depend on drive speed as well as which interface the controller card or motherboard uses.

o    The maximum transfer rate when using SATA 1.5Gbps (SATA I) is approximately 150 MB/sec.

o    The maximum transfer rate when using SATA 3Gbps (SATA II) is approximately 300 MB/sec.

o    The maximum transfer rate when using SATA 6Gbps (SATA III) is approximately 600MB/sec.

Q   Is this compatible with the new SATA 6Gbps (SATA III)?

o    Yes, because this device does not use any chipsets, the SATA connection from the drive is directly passed through to the motherboard/controller card. And since SATA 6Gbps saw no change to the physical connectors, it is compatible with SATA 3Gbps products where no chipsets are involved. Both drive and motherboard/controller card must support SATA 6Gbps.

Q   LCD screen features.

o    Left button: Used to enter set up and confirm settings while in set up.

o    Center button: Used to increase value in set up.

o    Right button: Used to decrease setting in set up.

o    Displays drive temperature, master/slave, drive activity, fan status, and HDD overheat status.

Q   The alarm on my unit is going off. What should I do?

o    First, silence the alarm by pressing any of the 3 buttons on the front. The alarm may have been false, or the alarm may have spiked in temperature and will soon decrease to normal operating temperature.

o    If the alarm sounds again, check normal operating temperatures for your drive and see that the overheat alarm is not set too low. For example, a 10,000 RPM drive will run hotter than a 5400 or 7200 RPM drive, so it may need to be set higher than you would for a standard drive.

o    Check to see that the fan is still running, or is running normally. The alarm can be for a fan failure. If the fan is not running or you suspect it is bad, contact us for assistance.

o    If the fan appears to be running normal, it may be an issue with the circuit board on the device. Please contact us for assistance in this case.

Q   Can an aftermarket fan be used to replace the stock fan?

o    No. While some fans may fit, the unit was designed with our particular fan in mind. Using an aftermarket fan may void the product warranty and/or damage the device.

o    If a replacement fan is needed, please contact us for assistance.

Q   What features does the key lock have?

o    The key lock is a 2 position lock, allowing the drive to be locked or unlocked.