| MB559 Q&A | | 016-020 Q&A | | 122/123 Q&A | | 810 Q&A |
| MB452MK Q&A | | 911/912 Q&A | | 989 Q&A |

Frequently Asked Question on MB452MK Series

 
Question
Probable Cause
Solution
1
 While the rear panel Interface Converter Switch switched to eSATA interface, it only support SATA I transfer rate.
This is known issue and should be fixed in future releases.

Please switch to USB interface.

Note: While the enclosure is switched to USB interface, both USB and eSATA interface works and supports SATA II transfer rate via eSATA.

 

Frequently Asked Question on MB559 Series

 
Question
Probable Cause
Solution
1
 The enclosure does not fit the hard drive. There's "SILICA GEL PACK" inside of the enclsoure. Remove it from the enclosure and throw it away.
After market / wrong screws has been used. Please use the screws that come with the package.
2
 Unable to use the daisy-chain (MB559UEA-1S)

Both of the units shared the same Firewire ID.

1. Change the firewire ID by yourself.

Please download the software and instruction here

Note:You can choose any Firewire ID but make sure the Firewire ID must be match the last 6 digit of the USB ID (see insturction), Do not change any other settings. it may damage your enclosure.

2. Let us to do it

Please fill up the Online RMA and send it back to us, we will fix also test it before we send it back to you.

 

Frequently Asked Question on MB016-020 Series

 
Question
Probable Cause
Solution
1
 Unable to detect HDD The HDD carrier are not properly mounted into the module/cage. Remove and re-insert the HDD tray and make sure that each tray is align with the rail and fully inserted into the cage/module.
The SCSI ID configuration is incorrect such as one ID double entry. Check each SCSI ID configuration.
Power connector were not properly connected. Check and make sure that the power connector were properly connected.
Backplane and PC connectors were not properly connected. Check and make sure that all PC and backplane connectors were properly connected to the backplane and PC.
2
 No Power Power connector were not properly connected. Check and make sure that the power connector were properly connected.
3
 The display/indicator is not shown Power connector were not properly connected. Check and make sure that the power connector were properly connected.
4
 Burned HDD The terminals of the power cable connector was not correctly connected to the terminals of the power source/supply. Replace the HDD. Check and make sure the terminals of the power cable and power supply/source are correct before connection.
5
 Once power was switch on the audio alarm automatically trigerred The jumper on theTEMP.SETTING of the backplane was not plugged properly or missing. Check and re-plug the jumper on the TEMP. SETTING.
Temperature exceed the set default temperature. Check if the surrounding temperature exceed the set default temparature.
Cooling fan is not working. Check and remove are any foreign matter caught on the cooling fan.

 

Frequently Asked Question on MB122/123 Series

 
Question
Probable Cause
Troubleshooting
1
 Unable to detect HDD Power cable connector inside the tray was not properly connected to the HDD. Check and re-connect properly the power cable inside the tray to the HDD.
The interface cable connector inside the tray/box was not properly connected to the HDD. Check and re-connect the interface cable connector inside the tray/box properly to the HDD
The key lock segment was still in the"OFF" position. Turn/switch the keylock segment to "ON" position.
The interface connector was damaged. Return product to store/outlet and ask for RMA
The tray/box was not fully joint with the receiving frame. Check and make sure that the tray/box and the receiving frame are joint fully.
Using the same system the 2 HDDs mounted were both set as Master or Slave. Check and make sure that the HDDs mounted were set correctly; one HDD as Master while the other set as Slave.
2
 No power Power cable connector was not properly connected. Check and make sure that the power cable connector are properly connected.
The keylock segment is the "OFF" position. Turn/switch the keylock segment to "ON" position.
3
 The display/indicator is not shown Power cable connector was not properly connected. Check and make sure that the power cable connector are properly connected.
The keylock segment is the "OFF" position. Turn/switch the keylock segment to "ON" position.
The LED/LCD cable connector were loosened or unplugged Reconnect the LED/LCD cable connector.
4
 Burned HDD The terminals of the power cable connector was not correctly connected to the terminals of the power source/supply. Replace the HDD. Check and make sure the terminals of the power cable and power supply/source are correct before connection.
5
 Unable to turn the keylock The box/tray was not fully inserted into the receiving frame. Re-insert the box/tray and make sure that the box/tray was fully inserted into the receiving frame.
The handle was not properly or fully close. Check and make sure that the handle is properly or fully close.
6
 Once power was switch on the audio alarm automatically trigerred The set default temperature was too low. Turned off the power. At the same time turned on the power and press the "UP" and "DOWN" button.
Temperature exceed the set default temperature. Check if the surrounding temperature exceed the set default temparature.
Cooling fan is not working. Check if the cooling fan power cable connector is properly connected. If in case yes, return the product to the store/outlet and ask for RMA.
7
 The Master/Slave setting was not properly shown on the LCD screen. The dipswitch on the box/tray backplane was dysfuntional. Return the product to the store/outlet and ask for RMA.
The Master/Slave setting was incorrect. Check and re-set again dipswitch for the Master and Slave setting.
8
 Unable to pull out the box/tray The keylock segment is still in locked position. Turn the keylock segment to unlocked.

 

Frequently Asked Questions for MB810 Series
Question
Probable Cause
Troubleshooting
1
 Unable to detect HDD The HDD carrier are not properly mounted into the module/cage. Remove and re-insert the HDD tray and make sure that each tray is align with the rail and fully inserted into the cage/module.
The SCSI ID configuration is incorrect such as one ID double entry. Check each SCSI ID configuration.
Power connector were not properly connected. Check and make sure that the power connector were properly connected.
Backplane and PC connectors were not properly connected. Check and make sure that all PC and backplane connectors were properly connected to the backplane and PC.
2
 No Power Power connector were not properly connected. Check and make sure that the power connector were properly connected.
3
 The indicator is not functioning Power connector were not properly connected. Check and make sure that the power connector were properly connected.
4
 Burned HDD The terminals of the power cable connector was not correctly connected to the terminals of the power source/supply. Replace the HDD. Check and make sure the terminals of the power cable and power supply/source are correct before connection.
5
 Once power was switch on the audio alarm automatically trigerred The jumper on theTEMP.SETTING of the backplane was not plugged properly or missing. Check and re-plug the jumper on the TEMP. SETTING.
Temperature exceed the set default temperature. Check if the surrounding temperature exceed the set default temparature.
Cooling fan is not working. Check and remove are any foreign matter caught on the cooling fan.

 

Frequently Asked Question on MB911/912 Series

 
Question
Probable Cause
Troubleshooting
1
 Unable to detect HDD Power cable connector inside the tray/box was not properly connected to the HDD. Check and re-connect the power cable inside the tray/box properly to the HDD.
The interface cable connector inside the tray/box was not properly connected to the HDD. Check and re-connect properly the interface cable connector inside the tray/box on the HDD.
The handle was not properly or fully close. Re-open and make sure that the handle was properly and fully close.
The interface connector was damaged. Return the product to the store/outlet and ask for RMA.
The tray/box was not fully joint with the receiving frame. Check and make sure that the tray/box and the receiving frame are joint fully.
Using the same system the 2 HDDs mounted were both set as Master or Slave. Check and make sure that the HDDs mounted were set correctly; one HDD as Master while the other set as Slave.
2
 No power Power cable connector was not properly connected. Check and make sure that the power cable connector are properly connected.
The handle was not properly close. Open and re-close the handle. Make sure that the handle was properly and fully close.
3
 The display/indicator is not shown The power cable connector were not properly connected Check and make sure that the power cable connector are properly connected.
The handle was not properly and fully close. Open and re-close the handle. Make sure that the handle was properly and fully close.
The LED/LCD cable connector were loosened or unplugged Reconnect the LED/LCD cable connector.
4
 Burned HDD The terminals of the power cable connector was not correctly connected to the terminals of the power source/supply. Replace the HDD. Check and make sure the terminals of the power cable and power supply/source are correct before connection.
5
 Unable to close the handle properly The handle's hook was damaged or broken. Return the product to the store/outlet and ask for RMA.
The box/tray was not fully inserted into the receiving frame. Re-insert the box/tray and make sure that the box/tray was fully inserted into the receiving frame.
6
 Once power was switch on the audio alarm automatically trigerred The set default temperature was too low. Turned off the power. At the same time turned on the power and press the "UP" and "DOWN" button.
Temperature exceed the set default temperature. Check if the surrounding temperature exceed the set default temparature.
Cooling fan is not working. Check if the cooling fan power cable connector is properly connected. If in case yes, return the product to the store/outlet and ask for RMA.
7 The Master/Slave setting was not properly shown on the LCD screen. The dipswitch on the box/tray backplane was dysfuntional. Return the product to the store/outlet and ask for RMA.
The Master/Slave setting was incorrect. Check and re-set again dipswitch for the Master and Slave setting.

 

Frequently Asked Questions on MB989 Series

 
Question
Probable Cause
Troubleshooting
1
 Unable to detect HDD Remove and re-insert the HDD tray and make sure that each tray is align with the rail and fully inserted into the cage/module. Remove and re-insert the HDD tray and make sure that each tray is align with the rail and fully inserted into the cage/module.
The SCSI ID configuration is incorrect such as one ID double entry. Check each SCSI ID configuration.
Power connector were not properly connected. Check and make sure that the power connector were properly connected.
Backplane and PC connectors were not properly connected. Check and make sure that all PC and backplane connectors were properly connected to the backplane and PC.
2
 No Power Power connector were not properly connected. Check and make sure that the power connector were properly connected.
3
 The indicator is not functioning The cable connectors at the back of the front door panel was loosened or removed. Check and re-connect the cable connector.
Power connector were not properly connected. Check and make sure that the power connector were properly connected.
4
 Burned HDD The terminals of the power cable connector was not correctly connected to the terminals of the power source/supply. Replace the HDD. Check and make sure the terminals of the power cable and power supply/source are correct before connection
5
 Once power was switch on the audio alarm automatically trigerred The jumper on theTEMP.SETTING of the backplane was not plugged properly or missing. Check and re-plug the jumper on the TEMP. SETTING.
Temperature exceed the set default temperature. Check if the surrounding temperature exceed the set default temperature.
Cooling fan is not working. Check and remove are any foreign matter caught on the cooling fan.
6
 Front Door panel unable to close properly The front door panel hook was broken or damaged. Return product to store/outlet and ask for RMA.
The plastic clamping device was boken or damaged. Return product to store/outlet and ask for RMA.