Q   2.5” drive compatibility

o    The MB663 Series can only accept drives with a maximum height of 9.5mm. Many of the new high capacity 2.5” drives conform to this drive height and yield capacities of up to 750GB. Drives such as the new 1TB 2.5” drives whose height is 13.5mm, will not fit into this product.

o    Before purchasing a drive for use with this product, please consult the drive specifications and if needed, contact the manufacturer for verification.

Q   Can it power drive “x”?

o    We have tested the MB663 Series enclosures with up to 500GB 7200 rpm SATA drives while using only a single USB connection. While this worked on our system, individual systems will vary.

o    If a single USB connection is not enough, please use the supplied 5VDC-to-USB cable supplied with the product, or a USB Y-cable for extra power.

o    Most 5400 rpm drives should be able to be powered by a single USB connection.

Q   The unit works intermittently over USB.

o    If the 5VDC-to-USB cable or a USB Y-cable is not being used, please connect the unit using either method. If power to the drive is not stable, it can cause the drive to behave irradically, unmounting unexpectedly.

o    If the drive is utilizing the extra power, try connecting it to other systems to see if the behavior is the same.

o    The final troubleshooting methods are to connect the drive direct to the motherboard or use a different enclosure to make sure that the drive is functioning properly, and also replacing the USB cable.

o    If the issue still persists, please contact us for more assistance.