Q Maximum drive capacity.
o This product can handle SATA drives up to 3TB in capacity.
Q What is the maximum transfer rate for SATA interface?
o The SATA transfer rate will depend on drive speed as well as which interface the controller card or motherboard uses.
o The maximum transfer rate when using SATA 1.5Gbps (SATA I) is approximately 150 MB/sec.
o The maximum transfer rate when using SATA 3Gbps (SATA II) is approximately 300 MB/sec.
o The maximum transfer rate when using SATA 6Gbps (SATA III) is approximately 600MB/sec.
Q Is this compatible with the new SATA 6Gbps (SATA III)?
o Yes, because this device does not use any chipsets, the SATA connection from the drive is directly passed through to the motherboard/controller card. And since SATA 6Gbps saw no change to the physical connectors, it is compatible with SATA 3Gbps products where no chipsets are involved. Both drive and motherboard/controller card must support SATA 6Gbps.
Q LCD screen features.
o Left button: Used to enter set up and confirm settings while in set up.
o Center button: Used to increase value in set up.
o Right button: Used to decrease setting in set up.
o Displays drive temperature, master/slave, drive activity, fan status, and HDD overheat status.
Q The alarm on my unit is going off. What should I do?
o First, silence the alarm by pressing any of the 3 buttons on the front. The alarm may have been false, or the alarm may have spiked in temperature and will soon decrease to normal operating temperature.
o If the alarm sounds again, check normal operating temperatures for your drive and see that the overheat alarm is not set too low. For example, a 10,000 RPM drive will run hotter than a 5400 or 7200 RPM drive, so it may need to be set higher than you would for a standard drive.
o Check to see that the fan is still running, or is running normally. The alarm can be for a fan failure. If the fan is not running or you suspect it is bad, contact us for assistance.
o If the fan appears to be running normal, it may be an issue with the circuit board on the device. Please contact us for assistance in this case.
Q Can an aftermarket fan be used to replace the stock fan?
o No. While some fans may fit, the unit was designed with our particular fan in mind. Using an aftermarket fan may void the product warranty and/or damage the device.
o If a replacement fan is needed, please contact us for assistance.
Q What features does the key lock have?
o The key lock is a 2 position lock, allowing the drive to be locked or unlocked.